Serve customers beyond business hours.
AI agents can welcome and guide customers at any time. Common questions do not have to wait for your team's next shift.
Voelo · A Monvique solution
Multichannel customer service with AI for your company.
Bring WhatsApp and other channels together in one operation. Create AI agents for triage, sales and support, serve customers beyond business hours and reduce repetitive tasks without losing context.
A conversation with our team. A fresh perspective on your customer service.
- AI and people, together
- Conversations with context
Intelligence that connects
Every conversation has a next step.
Make the path simpler with Voelo.
Your channels. One connected experience.Serve customers with AI Organize your team Keep the context
Less confusion. More connection.
Your customer service can
flow better.
When conversations are organized, your company gains clarity. And customers notice the difference in every interaction.
Less repetition. Less waste.
Avoid asking again for information the customer has already shared. Triage, sales and support share context, making each handoff clearer.
Your team where it matters.
Spend less effort on repetitive questions so people have more time to negotiate, resolve exceptions and handle delicate situations.
From the first message to the next step
One conversation.
More possibilities.
The customer gets in touch. Voelo helps organize the journey. Your team continues the conversation with the context that makes a difference.
- WhatsApp at the center of your operation
- AI to support your daily work
- People close to every customer
Follow the conversation as you scroll
01 / ORGANIZE
It all starts with a clear view.
Bring conversations together and find their history. Know where to start and track what needs attention.
02 / SPEED UP
Intelligence to move the conversation forward.
AI supports customer service so your company can respond faster and guide the next steps.
CU
Customer conversationWhatsApp · Illustrative example
In progressHi! I'd like to learn about the options for my company.Now
AI support for the next reply
Hi! Let's find the best path for you. Can you tell me what your company needs?Now
Example of a customer service journey. Explore the possibilities in a demonstration.
03 / CONNECT
Your team takes over. The conversation continues.
When a person takes over, the history follows. More clarity for your team and more care for the customer.
AI supportYour team
Context togetherExample
- Conversation history available
- Customer information in one place
- Continuity with your team
More connection at every stage.
Illustrative example. Explore the platform with our team.
Your way of serving customers, in every agent
An AI for every role.
A conversation that keeps going.
Start with one agent or build a team of specialists. Set instructions, choose your AI connection and decide when each agent joins the conversation.
Triage
AI agentUnderstands the request and finds the next step.
Every conversation starts with direction.Sales
AI agentPresents what your company offers and helps move things forward.
More time to sell with context.Support
AI agentHelps with common questions and calls your team when needed.
The customer does not have to start over.You configure it. Voelo connects it.
Instructions and rules stay in the platform. Connect agents to service stages, organize your tags and add up to five connected actions. Test before activating and follow the history.
- Use Voelo AI or your own account
- Your human team can take over when needed
- Sensitive actions require confirmation
Less repetition also means managing costs
How much time goes into
the same questions?
Use your daily numbers to estimate the time spent on repetitive tasks. AI can take on part of this work and give your team more time for cases that need attention.
Illustrative simulation. Edit the values: the result represents potentially available time, not a promise of savings or team reduction.
16.5 hours/monthestimated in repetitive tasks in your scenario
Compare time cost and AI allowance
About 660 AI interactions/month in this simulation. Handoffs between agents or new lookups may trigger more analyses.
Voelo AI includes 1,000 interactions per paid period. Track actual usage in the app.
Get started without waiting for implementation
Your customer service ready
for a new rhythm.
Create your workspace.
Register your company, explore the features with the tour and organize your team, departments and schedules.
Prepare your agents.
Define roles and instructions, choose your AI and connect agents to customer service stages. Test before activating.
Start serving customers.
Connect your channel, follow conversations and usage. If you need help, talk to our team through webchat.
A simple choice to get started
Better customer service.
A price that makes sense.
Start with the essentials. Add people and choose how AI can support your operation.
- 7 days to discover Voelo
- Departments at no extra charge
- Register and configure at your own pace
- No automatic overage charges
VOELO ESSENTIAL
BRL 399/month
Prepaid 30-day periods after the trial.
1 human agent included. Each additional agent: BRL 79/month. The account owner also counts as an agent.
Each analysis by an agent consumes one interaction. Handoffs or new lookups may trigger further analyses. When the allowance is reached, human service continues. The trial includes 100 interactions. You can also connect your own AI account, billed separately by the provider.
Prices in Brazilian reais (BRL), without currency conversion.
Start my 7 free daysNo automatic charge. At the end of the trial, choose whether to pay to continue. WhatsApp messaging fees charged by Meta are not included. Your final quote is confirmed during account setup.
Frequently asked questions
Clarity from the start.
Try it yourself, configure it your way and get support when you need it.
Check Meta's pricing rulesDo I need support to get started?
You can do everything in the platform: register your company, explore the app with the tour, organize departments and schedules, connect your AI and configure your agents. If you need help, webchat connects you to the Monvique team.
Can I create one AI for triage and another for sales?
Yes. Create agents with different roles and instructions, define who can hand off to whom and connect each one to service stages. The context follows the conversation. Your human team can take over when needed.
Do I have to use Voelo AI?
You choose. Use Voelo AI with an allowance shared by your agents, or connect your own Google Gemini or OpenAI account and choose from the models available in that account. Your own provider bills its usage separately.
Is an AI agent billed like a human team member?
No. The BRL 399 plan includes one person, who may be the account owner. Each additional person costs BRL 79. AI agents do not occupy these seats. Voelo AI is optional at BRL 149, with 1,000 interactions per paid period shared by your AI agents. Each analysis or handoff may consume another interaction.
Does AI make WhatsApp messages cheaper?
Meta's fee depends on the category, destination and service window; it does not change depending on whether a person or AI writes the message. AI can help your company respond faster and reduce repetitive work. Meta does not charge for service messages within the 24-hour window opened by the customer.
Can I connect my CRM or other actions?
Yes. Configure up to five connected actions, such as lookups and notifications. Actions that send data or change a service require confirmation. The history lets you check the result; recording a review does not run the action again.
How does the 7-day trial work?
The trial starts when you complete the initial setup. There is no automatic charge. At the end, operational use pauses until you prepay for another 30-day period. Your account, billing and support remain accessible.
Will AI replace my entire team?
Voelo helps automate repetitive tasks and extend service hours. Results depend on your operation, instructions and the cases you handle. People remain important for exceptions, negotiations and sensitive decisions; we do not promise a fixed reduction in team size or expenses.
Give your conversations a new rhythm
Closer to your customer.
Go further with Voelo.
Discover what makes sense for your company in a demonstration with our team.